Responsible Gaming at vb89 —
Play Smart, Stay in Control

Our Commitment to Responsible Gaming

At vb89, we believe that gambling should always be an enjoyable, entertaining activity — never a source of financial stress, emotional harm, or personal hardship. Our responsible gaming commitment is at the core of how we design and operate the vb89 platform for players across Bangladesh, from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and Cox's Bazar.

We understand that gambling, like any form of entertainment, carries risks. The vast majority of vb89 players engage with the platform safely and recreationally. But we also recognise that for a small number of individuals, gambling can develop into a problematic behaviour. It is our responsibility — and our genuine commitment — to provide every possible tool, resource, and support pathway to help those players regain control before harm escalates.

vb89's responsible gaming programme covers four key areas: prevention (strict age verification and account monitoring), control tools (deposit limits, time-outs, and self-exclusion), awareness (clear information about problem gambling warning signs), and support (direct access to professional help through our support team). Each of these pillars is described in full detail in the sections below.

Age Restriction — 18+ Only

vb89 enforces a strict minimum age requirement of 18 years for all players. This is a non-negotiable rule that applies to every player, regardless of the games they wish to play, the amounts they wish to deposit, or how they access the vb89 platform. Players must be 18 years or older to open an account, make a deposit, place a bet, or claim any bonus or promotion on vb89.

To enforce this requirement, vb89 operates a mandatory Know Your Customer (KYC) verification process. All players are required to submit valid identity documents — such as a National Identity Card (NID) or passport — before they can make a withdrawal. In cases where age cannot be immediately confirmed from the information provided at registration, vb89 may suspend the account pending verification.

If you are a parent or guardian in Bangladesh and you are concerned that a minor in your household may be accessing vb89 or other gambling platforms, we strongly recommend using parental control software on shared devices and keeping your vb89 login credentials private and secure. Do not share your account details with anyone under 18.

• Minimum age: 18 years for all account holders without exception.
• KYC verification: NID or passport required before withdrawals are processed.
• Suspended accounts: Accounts where age cannot be confirmed are suspended immediately pending document verification.
• Parental responsibility: Keep your vb89 credentials private and use parental control software on shared devices.
• Reporting: vb89 staff are trained to identify potential underage account activity and act on it immediately.

Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on vb89. When you activate a self-exclusion, your account is locked and you are prevented from logging in, depositing, placing bets, or accessing any gambling features on the platform for the duration of the exclusion period you choose. This is designed for players who feel they need a firm, enforced break from gambling.

vb89 offers several self-exclusion periods to suit different needs. Whether you want a short cooling-off period or a permanent break from online gambling, our support team can action your request quickly and confidentially. Self-exclusion requests submitted via live chat or email are processed within 24 hours.

1. Contact vb89 Support Reach our responsible gaming team via live chat (available 24/7) or email [email protected] with the subject line "Self-Exclusion Request".
2. Choose Your Exclusion Period Inform the support agent of your preferred exclusion period: 30 days, 90 days, 1 year, or permanent closure. You do not need to provide a reason.
3. Identity Confirmation Provide your registered username or email address so the team can locate and lock the correct account securely.
4. Exclusion Activated Your account will be locked within 24 hours of your request. You will receive a confirmation email once the exclusion is active. Any outstanding balance will be returned to your verified withdrawal method.

Deposit Limits

Deposit limits are one of the most effective tools for maintaining control over your gambling spend. vb89 allows every registered player to set a maximum deposit cap on their account, ensuring they cannot deposit more than a defined amount within a given time period. This tool is available to all players at any time and at no cost.

You can set deposit limits in Bangladeshi Taka (৳) on a daily, weekly, or monthly basis. All three limit types can be active simultaneously if you choose. For example, you might set a daily limit of ৳500, a weekly limit of ৳2,500, and a monthly limit of ৳8,000 — whichever threshold is reached first will prevent further deposits until the relevant period resets.

• Daily limit: Maximum amount you can deposit within any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly limit: Maximum cumulative deposits allowed within a rolling 7-day period.
• Monthly limit: Maximum cumulative deposits allowed within a rolling 30-day period.
• Reducing a limit: Reductions to your deposit limit take effect immediately upon confirmation.
• Increasing a limit: Requests to increase an existing deposit limit are subject to a mandatory 24-hour cooling-off period before the higher limit becomes active. This prevents impulsive decisions during a losing session.
• Setting limits via support: If you cannot access your account settings, contact our support team via live chat or at [email protected] to set or adjust your deposit limits manually.

Time-Out Feature

The vb89 time-out feature allows you to take a short, enforced break from the platform without permanently closing your account. A time-out is different from self-exclusion in that it is intended as a temporary pause — ideal for players who feel they need a few days or weeks away from gambling but plan to return to the platform responsibly afterward.

During a time-out period, your account is suspended: you cannot log in, make deposits, place bets on sports markets, or access any casino games. Any active bonuses are paused and will resume (where applicable and where the bonus terms allow) when the time-out expires. Withdrawals of your existing balance can still be requested during a time-out by contacting support.

• Available time-out periods: 24 hours, 48 hours, 7 days, 14 days, or 30 days.
• How to activate: Via your account settings under the Responsible Gaming section, or by contacting vb89 support via live chat or email.
• Cannot be cancelled early: Once a time-out is activated, it cannot be reversed or shortened by the player or by vb89 support before the period expires. This is by design, to ensure the break is genuinely effective.
• Session time-out (in-play alerts): In addition to account-level time-outs, vb89 offers in-session time alerts that notify you how long you have been playing in the current session (every 30, 60, or 120 minutes, as you configure).
• Auto-logout: You can also set an automatic logout time so that after a defined session length the platform logs you out regardless of ongoing activity.

We encourage all players, even those who consider themselves in full control of their gambling, to make use of the session time-out and reality check features. Taking regular breaks, even short ones, is one of the most reliable habits for maintaining a healthy relationship with gambling over the long term.

Recognising the Warning Signs

Problem gambling can develop gradually and is not always easy to recognise in yourself. Many people experiencing difficulty with gambling continue to believe they are in control long after their behaviour has begun causing harm. The warning signs listed below are not a diagnosis — but if several of them describe your current experience with gambling, we strongly encourage you to reach out for help.

Getting Help

If you believe gambling has become a problem for you or for someone in your family, please know that help is available and that seeking support is a sign of strength, not weakness. vb89 encourages all players in Bangladesh who are concerned about their gambling behaviour to take action as early as possible.

The first step is always to talk to someone. vb89's responsible gaming support team is available 24 hours a day, 7 days a week via live chat and email. We can immediately activate account controls — a time-out, deposit limit reduction, or full self-exclusion — at your request, without requiring you to explain or justify your decision. Your privacy is fully respected throughout this process.

• vb89 Live Chat: Available 24/7 directly on the platform. Ask to speak to the responsible gaming team and your request will be prioritised.
• vb89 Email: Contact [email protected] with the subject line "Responsible Gaming Help". We aim to respond to all responsible gaming emails within 2 hours.
• Self-help resources: The National Mental Health Helpline of Bangladesh can be reached through the Kaan Pete Roi counselling service for emotional support related to problem gambling and stress. We encourage players to seek professional mental health support alongside platform-level controls.
• Family and friends: If a family member in Bangladesh is experiencing problem gambling, you can contact vb89 support on their behalf to request an account review. We will handle such requests sensitively and in accordance with our privacy obligations.
• Gambling is entertainment only: Always remember that gambling on vb89 — whether cricket betting, live casino, slots, or crash games — is a form of paid entertainment. It should never be seen as a way to earn money, solve financial difficulties, or relieve emotional distress.

Safer Gambling Tips

Responsible gambling is about making informed, deliberate choices every time you play. The following practical guidelines are designed to help every vb89 player in Bangladesh maintain a healthy, enjoyable relationship with online gambling — and to recognise where the boundaries of safe play lie.

Following these tips consistently will not guarantee you never experience difficulty with gambling — but they provide a strong foundation for staying in control. vb89 is committed to supporting every player who chooses to follow these guidelines and to providing immediate assistance to any player who feels they are slipping beyond them.

Gambling is at its best when it is a fun, occasional activity enjoyed alongside cricket matches, BPL tournaments, and weekend entertainment — not a daily financial obligation. Play smart, set your limits, use the tools vb89 provides, and enjoy the experience responsibly.