vb89 Privacy Policy

Data We Collect

When you register, verify, deposit, play, or interact with the vb89 platform in any way, we collect certain categories of personal data. We collect only the information that is necessary and proportionate to delivering a secure, reliable, and personalised online casino and sportsbook experience for players in Bangladesh. The categories of data we collect are described in detail below.

We do not collect special categories of sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data, health data, or data concerning a person's sexual life or orientation, unless explicitly required by applicable law or regulatory compliance.

How We Use Your Data

vb89 uses the personal data we collect for the following specific and legitimate purposes. We do not use your data in ways that are incompatible with the purposes described at the time of collection, and we do not use your data for purposes that go beyond what is reasonably necessary to operate the vb89 platform and maintain a safe, compliant gambling environment.

• Account creation and management: To create and administer your vb89 player account, verify your identity, enable login access, and maintain your account preferences and history.
• Payment processing: To process deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, and Bangladeshi bank cards, and to maintain accurate transaction records for your account.
• Age and identity verification: To confirm that you meet the 18+ age requirement and that your stated identity matches your verified documents, in compliance with responsible gaming obligations.
• Service delivery: To deliver sports betting markets, live casino games, slot titles, crash games, and all other vb89 products to your device reliably and accurately.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and other activities that threaten the integrity of the platform or the safety of other players.
• Responsible gaming compliance: To monitor your gaming activity for signs of problem gambling behaviour, enforce self-exclusion periods you have requested, and apply deposit limits or cooling-off periods as needed.
• Customer support: To respond to your queries, complaints, and support requests via live chat and email, and to keep a record of our communications for quality assurance.
• Legal and regulatory compliance: To fulfil our obligations under applicable laws and regulations, including maintaining records required by financial crime prevention frameworks.
• Platform improvement: To analyse aggregated, anonymised usage data to improve site performance, optimise game recommendations, and improve the overall user experience for players in Bangladesh.
• Marketing communications (where you have consented): To send you information about vb89 promotions, seasonal bonuses (BPL, Eid, Pohela Boishakh), and platform updates via email or SMS — only where you have given explicit consent and only until you withdraw that consent.

Data Sharing

vb89 does not sell, rent, or trade your personal data to third parties for their own commercial use. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose in question. All third parties with whom we share data are required to handle your information securely and in accordance with applicable data protection obligations.

• Payment service providers: We share your mobile financial service number or card details with bKash, Nagad, Rocket, Upay, and our card processing partners solely to process your deposit and withdrawal transactions. These providers are independently regulated financial institutions in Bangladesh and handle payment data under their own compliance frameworks.
• Game content providers: When you play a game on the vb89 platform, your session data (such as bet amounts, outcomes, and game duration) may be transmitted to the relevant game studio — for example Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi — to facilitate RNG integrity verification and RTP reporting. These providers do not receive your identity data.
• Identity verification services: If vb89 uses a third-party KYC verification service to validate your identity documents, your verification data will be shared with that provider for the sole purpose of completing the verification check. KYC providers are bound by strict data handling agreements.
• Analytics and platform performance providers: We may share anonymised, aggregated usage data with analytics service providers to understand platform performance and user behaviour patterns. This data cannot be used to identify individual players.
• Legal and regulatory authorities: We may disclose your personal data to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by law, by court order, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of vb89, its players, or the public.
• Business transfers: In the event that vb89 undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and any change in the applicable privacy policy before your data is transferred.

vb89 does not share your data with social media platforms, advertising networks, data brokers, or any other commercial third party for profiling or targeted advertising purposes. We will never share your personal data with any party in exchange for monetary compensation.

Cookies & Tracking

vb89 uses cookies and similar tracking technologies on the vb89.club website to ensure the platform functions correctly, to maintain your session securely, and to understand how players interact with different areas of the site. This section explains exactly what cookies we use, what they do, and how you can manage them.

vb89 does not use third-party advertising cookies, social media tracking pixels (such as Facebook Pixel or Google Ads remarketing tags), or any cross-site tracking technologies that share your browsing behaviour with external advertising platforms.

You can manage or delete cookies through your browser settings at any time. Disabling strictly necessary or security cookies will impair the functionality of the vb89 platform, including your ability to log in and place bets. Disabling functional or analytics cookies will not prevent you from using the core features of the site but may result in a less personalised experience.

Data Security

vb89 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework is designed to meet the standards expected of a trusted online casino and sportsbook serving players across Bangladesh and is reviewed and updated on a regular basis.

• 256-bit SSL/TLS encryption: All data transmitted between your browser or device and the vb89 servers is encrypted using industry-standard TLS (Transport Layer Security) protocols. The padlock icon in your browser confirms that your connection is encrypted.
• Encrypted data storage: Personal data and KYC documents stored on vb89 servers are encrypted at rest. Payment data is tokenised so that raw financial credentials are never stored in a directly readable form on our systems.
• Access control: Access to personal data is strictly limited to vb89 employees and contractors who require it to perform their job functions. All staff with data access are bound by confidentiality obligations and undergo regular data protection training.
• OTP and session security: Account logins are protected by one-time password (OTP) verification via SMS to your registered mobile number. Active sessions are monitored for anomalous activity, and suspicious sessions may be automatically terminated pending re-authentication.
• Fraud monitoring: vb89 operates automated fraud detection systems that monitor account activity, transaction patterns, and login behaviour in real time. Flagged activity is reviewed by our compliance team promptly.
• Penetration testing and security audits: vb89 conducts periodic security assessments, including vulnerability scanning and penetration testing, to identify and remediate potential weaknesses in the platform before they can be exploited.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a significant risk to your rights and freedoms, vb89 will notify affected players promptly via their registered email address, with details of the nature of the breach, the data involved, and the steps we are taking to address it.

You also play an important role in keeping your account secure. You should use a strong, unique password for your vb89 account, never share your login credentials with anyone, and contact vb89 support immediately via live chat if you suspect your account has been accessed without your authorisation.

Data Retention

vb89 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, to maintain your active player account, and to comply with our legal and regulatory obligations. The retention periods set out below reflect the minimum periods required by financial crime prevention frameworks, responsible gaming regulations, and standard dispute resolution timelines.

When the applicable retention period expires, your personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual. You may request early deletion of your data (see Your Rights, Section 7) subject to the overriding legal obligations described above — certain data categories cannot be deleted before their mandatory retention period has elapsed.

Your Rights

As a registered player on the vb89 platform, you hold a number of rights in relation to your personal data. vb89 is committed to upholding these rights and will respond to any request you make within a reasonable timeframe — typically within 30 days of receiving a verified request. To exercise any of the rights described below, please contact our support team via live chat or at [email protected] with the subject line "Data Rights Request".

• Right of access: You have the right to request a copy of the personal data vb89 holds about you. We will provide this in a clear, structured format covering all data categories outlined in Section 1 of this policy.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can also update basic account information (such as your email address or contact number) directly from your account settings.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Note that this right is subject to overriding legal retention obligations — we cannot delete transaction records, KYC documents, or self-exclusion records before their mandatory retention periods have elapsed.
• Right to restrict processing: You may request that vb89 restricts the processing of your data in certain circumstances — for example, while a dispute about data accuracy is being resolved. During a processing restriction, we will continue to store your data but will not actively use it for any non-essential purpose.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, machine-readable format (such as CSV or JSON) for the purpose of transferring it to another service provider, where technically feasible.
• Right to object to marketing: You have the right to object to the processing of your data for direct marketing purposes at any time. You can withdraw your consent for promotional communications via your account settings or by contacting [email protected]. Objecting to marketing will not affect your ability to use the vb89 platform.
• Right to withdraw consent: Where processing is based on your consent (such as for marketing emails or SMS), you have the right to withdraw that consent at any time without affecting the lawfulness of any processing that occurred before the withdrawal.

Policy Updates

vb89 reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, new platform features, or feedback from players and regulators. The most current version of this Privacy Policy will always be available at vb89.club/privacy-policy. The "Effective Date" displayed at the top of the page reflects the date on which the current version came into force.

When we make material changes to this Privacy Policy — changes that significantly affect how we collect, use, or share your personal data — we will notify registered players via the email address on file with a summary of what has changed and when the new version takes effect. For minor or administrative changes (such as correcting a typographical error or updating a contact address), we will update the policy without direct notification.

Your continued use of the vb89 platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any material change to this Privacy Policy, you should cease using the vb89 platform and contact our support team to exercise your data rights, including the right to request deletion of your personal data subject to applicable legal retention requirements.